PRIVACY POLICY

This Policy was last updated on

July 4, 2023

  1. General introduction

www.eprintpack.vn is a website specializing in providing information and services in the printing and packaging industry (hereinafter referred to as the "Our Website") provided by Eprintpack Company Limited, enterprise registration number No. 0317165667, head office address at OfficeTel K.04-05, 4th Floor, Kingston Residence Building, no. 146 Nguyen Van Troi, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam (hereinafter referred to as "We"). We are deeply aware of the essential and importance of information security, including but not limited to the collection, use, disclosure, transfer, storage, and correction of the user’s personal information.

The Privacy Policy or this Policy is intended to give an overview of the information collection principles and the content of this Policy might be changed without prior notice to the users. This Policy also applies to all methods of accessing to Our Website, whether used by a computer, mobile phone, tablet, TV, and/or by other devices that can connect to the Internet. We recommend the user should read this Policy on a cautious basis because whenever the user access to Our Website which will be considered as a basis for us to understand that the user has read, understood and voluntarily consented to the terms regulated in this Policy and its amendments and supplements.

  1. The purpose and collection scope

The main data collection on Our Website includes email, phone number, username, login password, and the user’s address. Such information shall be provided to us by the users to register for using the Service, contact and confirm the users when registering to use the Service, and ensure the user's rights on Our Website.

 

We may also collect information about the number of visits, such as the number of pages viewed, the number of links visited (clicks), and other information related to the connection to Our Website. We also collect information about the Web browser (Browser) the user uses when accessing Our Website, including IP address, browser type, the language used, time, and addresses that the Browser accesses to enhance customer service quality.

 

The user will be solely responsible for the security and storage of all activities using the Service under their registered name, password, and email address. In addition, the user shall promptly notify us of any unauthorized use, abuse, breach of security, or retention of the registration name and password of the third party for suitable remedial measures.

  1. Scope of use

Our Website uses the user’s information to:

  • to provide services to the users;
  • to provide a service or function requested by the users;
  • to advertise, for example: providing advertising products based on the customers, sponsored content, and sending promotion information;
  • to evaluate and analyze markets, customers, our products and services (including consulting on our products and services, and screening information to provide appropriate promotion information);
  • to send notifications about exchange information activities between the user and Our Website;
  • to manage and prevent activities destroying the user accounts or activities impersonating the users;
  • to contact and deal with the users in special cases;
  • to provide the user’s personal information when having a request from competent state authorities.

  1. Means and tools for editing information data

The users have the right to check, update and adjust their personal information by logging in to the account or profile created, editing personal information, or contacting Our Website's administrator for help by using the information provided in Section 10 of this Policy.

  1. Commitment to the user information security

We shall absolutely secure the personal information of the users on Our Website in accordance with this Policy and relevant regulations. Each user's data will be collected and used with the user's consent unless otherwise provided by law. In some cases, the users’ information may be disclosed to another party as an independent entity that may be considered as Our Business Partner and our affiliate. Accordingly, the information provided by the user will be used to carry out the work while adhering to regulations and under this Policy. The third party will be bound by a confidentiality agreement that requires them to only use the information provided for the project's completion.

Our commitment:

  • Do not use, transfer, or provide or disclose to any third party the user's personal information without the permission or consent of the user unless otherwise provided by law or This Policy contains a different provision.

  • If the central server is hacked, leading to the loss of users' data, We will be responsible for notifying the incident to the investigating authorities to handle and notify the user promptly.

  1. Exclusion of liability for privacy obligations for third party websites 

Our Website may connect to third-party websites and services that are beyond our control. The user acknowledges and agrees that We are not responsible for the safety or security of any information collected by the websites or services provided by third parties. However, We advise the user should be aware of and consider the privacy policies that are applied by third-party websites and services which the user access.

  1. Mechanism for receiving and settling complaints related to personal information

When the user's complaint about the use of information which is contrary to the stated purpose, We will proceed with the following steps:

Step 1: The user submits feedback about the collection of personal information which is contrary to the stated purpose.

Step 2: Customer Care Department receives and settles with relevant parties.

Step 3: If the case escalates, we will transfer it to the competent authorities for settlement.

  1. Change of Policy

The content of this Policy may be changed to suit our needs, changes in law and/or considered based on users’ needs and feedback (if any).

We recommend that the user read and consider the Privacy Policy carefully and regularly check for updates to this Policy. Following an update to this Policy, whenever the user accesses Our Website at any time, the user agrees to the new term(s) identified in the updated version. We will notify the user of changes that We consider to be important. The latest version of this Policy will always be available here and the user may check the “effective date” listed at the top to see when the Policy was last updated.

  1. Policy application time

This Policy is applied during the period of Our Website operation. 

  1. Contact details

We shall check the authenticity of the personal information that the user has provided and are always willing to receive comments, contact, and feedback from the user, as well as feedback regarding errors or abnormal adjustments. If the user has questions, complaints related to this Policy or your personal information, please feel free to contact us at the following information:

EPRINTPACK COMPANY LIMITED

Address: OfficeTel K.04-05, 4th Floor, Kingston Residence Building, 146 Nguyen Van Troi, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam

Email: marketing@eprintpack.vn  

Phone number: 0358 401 422