Last updated August 27, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern the use of the website at www.eprintpack.vn (the "Website") and the packaging sourcing and related services (the "Services") provided by ePrintPack Company Limited, enterprise registration no. 0317165667, Ho Chi Minh City, Vietnam ("ePrintPack," "we," "us"). By accessing the Website, requesting a quote, or engaging the Services, the business entity doing so ("Customer," "you") agrees to be bound by these Terms. Where an individual accepts these Terms on behalf of a company, that individual confirms they have authority to bind that company.

Nothing on the Website constitutes an offer capable of acceptance; a binding engagement is formed only when ePrintPack and Customer execute a purchase order confirmation, statement of work, or signed quote referencing these Terms (each, a "Purchase Order"). Every Purchase Order must state which Service Model (Section 2) and which Delivery Terms (Section 10) applies.

2. Description of Services

ePrintPack offers two distinct service models. The applicable model for a given engagement is specified in the Purchase Order; if the Purchase Order is silent, the Managed Sourcing Model (2.1) applies by default.

2.1 Managed Sourcing Model

Under this model, ePrintPack:

• matches Customer's packaging specifications against a vetted network of manufacturers, primarily in Vietnam/Southeast Asia;
• manages the RFP and quotation process on Customer's behalf;
• places ePrintPack personnel on-site during production for quality oversight;
• performs quality inspection prior to shipment; and
• coordinates logistics through to the delivery point specified in the Purchase Order (see Section 10).

ePrintPack bears production liability toward Customer under this model (see Section 6).

2.2 Introduction (Brokerage) Model

Under this model, ePrintPack introduces Customer to one or more manufacturers in its network. Once an introduction is made and Customer and the manufacturer begin direct dealings (negotiation, contracting, production, payment, and shipping), ePrintPack is not a party to that relationship. ePrintPack's role is limited to the introduction itself and, where agreed, ongoing relationship facilitation short of the on-site quality oversight and inspection functions described in 2.1. ePrintPack's fee under this model is a commission, not a service fee (see Section 4.2). Liability under this model is addressed separately in Section 7, not Section 6.

2.3 Selecting a Model

Customer must select one Service Model in the Purchase Order. The two models are mutually exclusive for a given engagement: no conversion between models is available once a Purchase Order is executed. If Customer wishes to work with the same manufacturer under the other model, a new and separate Purchase Order under that model is required, and each Purchase Order is governed solely by the liability regime of its own model.

3. Account Registration & Communications

To access certain features, Customer may need to create an account and provide contact information (name, business email, phone number, and address).

Marketing communications. ePrintPack will only send marketing or promotional communications ("Communication Materials") to a contact who has given a clear, affirmative, and verifiable opt-in, never through a pre-ticked box, bundled account-creation consent, or other default/implied mechanism. Recipients may withdraw consent at any time via the unsubscribe link in any communication or by emailing admin@eprintpack.vn.

4. Fees, Payment & Commission

4.1 Managed Sourcing Model fees

Fees for the Managed Sourcing Model are set out in the applicable Purchase Order duly signed between the parties involved.

4.2 Introduction (Brokerage) Model commission

Where the Introduction Model applies, ePrintPack's compensation is a commission as agreed in the applicable Purchase Order.

5. Customer Responsibilities

Customer is responsible for:

• providing accurate and complete specifications, quantities, and business information needed to source or produce a Purchase Order;
• ensuring products sourced through the Services comply with all laws, regulations, labeling, and safety standards applicable in the destination market(s);
• obtaining and maintaining any licenses, permits, or regulatory approvals needed for the products, including any required for import into the destination country;
• warranting, for each Purchase Order, that Customer owns or holds a valid license to use every trademark, logo, brand name, character, or design element contained in submitted artwork or specifications, and that any affiliation Customer claims with another brand or company is genuine and provable;
• timely payment of fees or commission as specified in the applicable Purchase Order; and
• under the Introduction Model specifically, conducting Customer's own due diligence on any introduced manufacturer before contracting directly with them.

5A. Customer Verification & Brand Authorization

ePrintPack may verify, before or during any engagement: (a) Customer's business registration in its home jurisdiction; (b) that Customer's contact details correspond to the registered business; and (c) the identity and authority of the person signing the Purchase Order.

Where submitted artwork contains trademarks or branding of an established third-party brand, ePrintPack will require written proof of Customer's authorization from the brand owner before production begins. For all other third-party marks, ePrintPack may require such proof where it has reason to question Customer's rights. ePrintPack may pause or cancel a Purchase Order, without penalty or liability to Customer, if requested proof is not provided within a reasonable period; any deposit or fees for work already performed remain payable.

6. Liability Under the Managed Sourcing Model

This section applies only where the Managed Sourcing Model (2.1) governs the engagement. For the Introduction Model, see Section 7.

6.1 Responsible party

For every engagement under a signed Purchase Order using the Managed Sourcing Model, ePrintPack, not the manufacturer, is the party responsible to Customer for the quality, specification-conformance, and agreed delivery timing of the production output, regardless of which manufacturer within ePrintPack's network physically produces the goods.

6.2 Remedies; delay and defect penalty

Where production does not conform to the specification agreed in the Purchase Order or is not delivered by the agreed date, Customer's remedy runs against ePrintPack. In case of delay or defective product, a penalty of one percent (1%) of the Purchase Order value applies per week of delay or non-conformance, provided that the total penalty under this clause is capped at an amount equal to 5% of the contracted amount.

6.3 Recovery from manufacturers

This clause does not limit any separate right ePrintPack may hold to recover losses from the manufacturer that caused the non-conformance.

6.4 Liability cap

ePrintPack's total liability arising out of or relating to a Purchase Order, whether for defective production, late delivery, or otherwise, is capped at the amount defined in the applicable Purchase Order or contract, except where liability cannot lawfully be limited (see 6.5).

6.5 Mandatory carve-outs

Nothing in this Section 6 or Section 13 (Limitation of Liability) excludes or limits liability for death or personal injury, fraud, or gross negligence/wilful misconduct, or any other liability that cannot lawfully be excluded or limited under the law governing the Purchase Order or the law of SR Vietnam.

7. Liability Under the Introduction (Brokerage) Model

This section applies only where the Introduction Model (2.2) governs the engagement.

7.1 No post-introduction liability

ePrintPack's responsibility under this model is limited to making the introduction in good faith, based on ePrintPack's own vetting of the manufacturer at the time of introduction. Once Customer and the introduced manufacturer begin direct dealings, ePrintPack is not a party to, and bears no liability for, the performance of that relationship, including product quality, specification-conformance, delivery timing, payment disputes, or any other matter arising from the direct Customer-manufacturer contract.

7.2 Standard of introduction

ePrintPack represents that, at the time of introduction, it had no actual knowledge that the introduced manufacturer was unable or unlikely to meet Customer's stated requirements. This is not a warranty of the manufacturer's future performance.

8. Intellectual Property

8.1 Website content

Content on the Website (trademarks, logos, images, articles) is owned by ePrintPack or used with permission. Customer may not reproduce or use this content without written consent.

8.2 Customer specifications and designs

Customer retains all ownership rights in packaging specifications, artwork, drawings, and designs it submits ("Customer Materials"). Under the Managed Sourcing Model, ePrintPack may share Customer Materials only with manufacturers directly involved in quoting or producing that specific Purchase Order, under confidentiality obligations at least as protective as Section 9. Under the Introduction Model, ePrintPack may share Customer Materials only with the manufacturer(s) being introduced, solely for the purpose of enabling that introduction and the resulting direct dealings, and Customer consents to that specific disclosure as part of engaging ePrintPack under this model.

9. Confidentiality

Each party will keep confidential, and use only for the purpose of the engagement, any non-public specifications, pricing, manufacturer identities, or other commercial information disclosed by the other party in connection with an RFP or Purchase Order, except where disclosure is required by law or to a manufacturer under Section 8.2's confidentiality flow-down. This obligation survives termination of the relevant Purchase Order for three (3) years.

Every Purchase Order specifies which of the following Delivery Scenarios applies. If the Purchase Order is silent, Scenario A (10.1) applies by default. This section applies to the Managed Sourcing Model; under the Introduction Model, shipping is arranged directly between Customer and the manufacturer unless a separate logistics-coordination Purchase Order is agreed.

10.1 Scenario A (Default): Delivery to a Designated Address in Vietnam

ePrintPack delivers the goods to the address in Vietnam designated in the Purchase Order. ePrintPack's delivery liability ends at hand-over of the goods at that address. From hand-over, Customer (or its appointed freight forwarder) bears all further transport, export, and import responsibilities, costs, and risks.

10.2 Scenario B: Delivery to Vietnamese Port of Export

ePrintPack (or the manufacturer) delivers the goods to a named port or point of export in Vietnam under an Incoterm® such as FOB or FCA (Incoterms® 2020). Risk and cost transfer to Customer at that point. Customer is responsible for main carriage, insurance during transit (unless separately arranged), and all import customs clearance, duties, and taxes in the destination country.

10.3 Scenario C: Delivery to Customer's Country (CIF only)

ePrintPack arranges delivery to a destination port in Customer's country under CIF (Incoterms® 2020) only. Under CIF, ePrintPack arranges and pays for main carriage and insurance to the named destination port, while risk transfers to Customer when the goods are loaded on the vessel at the port of shipment, and Customer remains responsible for import clearance, duties, and taxes at destination.

10.4 Billing and VAT

All billings under these Terms are treated as Vietnamese contracting and are subject to Vietnamese VAT as applicable. Quoted fees are exclusive of VAT unless stated otherwise in the Purchase Order.

10.5 Interaction with Service Model and liability

The Delivery Scenario governs transit risk and customs responsibility. It is distinct from, and does not override, Section 6's production-liability commitment (Managed Sourcing Model) or Section 7's limited-liability position (Introduction Model). A defective-goods claim and a goods-lost-in-transit claim are analyzed separately, under Section 6/7 and this Section 10, respectively.

Customer is responsible for safeguarding login credentials and must promptly notify ePrintPack of any suspected unauthorized use.

11.2 Prohibited conduct

Customer must not: harass ePrintPack personnel or other users; use the Website for purposes unrelated to sourcing packaging or engaging in industry events/conferences; post false or misleading claims about product quality, pricing, or origin; make unsubstantiated superlative claims ("best," "only," "number one") without support; use another party's images, text, or trademarks without consent; misrepresent an affiliation with any organization; or submit artwork or claim brand affiliations that Customer is not lawfully entitled to use or make. ePrintPack may refuse any Purchase Order it reasonably suspects involves counterfeit or unauthorized branded goods, and may cooperate with brand owners and competent authorities regarding suspected counterfeiting, without liability to Customer for such refusal or cooperation.

11.3 Anti-bribery and anti-corruption

Each party will comply with all applicable anti-bribery and anti-corruption laws, including Vietnamese anti-corruption law and, where applicable to Customer, the laws of Customer's home jurisdiction. Neither party will offer, give, solicit, or accept any bribe, kickback, facilitation payment, or other improper advantage in connection with the Services, whether involving public officials or private parties. Breach of this clause is a material breach permitting immediate termination under Section 16.

12. Third-Party Links and Content

The Website may link to third-party websites or reference third-party services unrelated to a specific Purchase Order. ePrintPack is not responsible for the accuracy, security, or content of those unaffiliated third-party sites. This section does not apply to manufacturers within ePrintPack's vetted network engaged under the Managed Sourcing Model (governed by Section 6) or introduced under the Introduction Model (governed by Section 7).

13. Limitation of Liability (General)

Except as set out in Section 6 (Managed Sourcing Model) and Section 7 (Introduction Model), ePrintPack is not liable for indirect or consequential damages, or for interruptions to Website availability, except where such liability cannot lawfully be excluded (see 6.5).

14. Governing Law & Dispute Resolution

These Terms, and any Purchase Order entered under them, are governed by the law of the Socialist Republic of Vietnam, which is the primary and controlling legal regime for this relationship. Where a mandatory consumer-protection, data-protection, or contract-fairness rule of Customer's home jurisdiction cannot lawfully be displaced by a choice-of-law clause, that mandatory rule applies only to the extent required by that jurisdiction's own law.

15. Data Protection

17. Force Majeure